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Business Etiquettes in Morroco
 
 
 

General

Moroccans prefer to do business with those they know and respect, therefore expect to spend time cultivating a personal relationship before business is conducted. Who you know is more important than what you know, so it is important to network and cultivate a number of contacts who may then assist you in working your way through the serpentine-liked bureaucracy! Expect to be served mint tea whenever you meet someone, as this demonstrates hospitality.

Moroccan business practices have been greatly influenced by the French and emphasise courtesy and a degree of formality. Since Moroccans judge people on appearances, dress and present yourself well.

Business Meeting

• Appointments are necessary and should be made as far in advance as possible and confirmed a day or two before the meeting.

• It is best to avoid scheduling meetings during Ramadan since Muslims cannot eat or drink during the day.

• Never try to schedule meetings on Friday between 11:15 am and 3 pm since most companies close for prayers.

• Try to arrive at meetings on time and be prepared to wait. Moroccan businesspeople who are accustomed to dealing with international companies often strive to arrive on time, although it is often difficult for them to do so in such a relationship driven culture.

• In general, Moroccans have an open-door policy, even during meetings. This means you may experience frequent interruptions. Others may even wander into the room and start a different discussion. You may join in, but do not try to bring the topic back to the original discussion until the new person leaves.

• French is generally the language of business, although some companies use English. Check which language your meeting will be conducted in, so you know if you should hire an interpreter.


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